Our offices are open Monday through Friday from 10 am - 4pm CST. Our customer service representatives are available to answer calls and reply to emails during these hours. If you have questions, comments, suggestions, or complaints, please email us at info@gentlemen1677.com. If you have an inquiry or need more information about one of our other departments, please use the email directory below to contact us.
Order Confirmation/Status - An order confirmation email will be sent to you once your order is received. Orders are normally processed and shipped within 1 to 3 business days (excluding weekends and holidays). After your order has shipped, you will receive an email with the tracking number.
Changing Your Order - After your order is submitted, an order number will be assigned on the Order Confirmation page. If you need to change your order, please contact Customer Service at 1-214-747-7673 and refer to your order number. We will make every effort to accommodate your request. Our Customer Service hours are 10:00 am - 4:00 pm CST Monday through Friday.
Locating an Item - We are always working to make sure your favorites stay in stock and ready to ship! If a product is out of stock, please email us at info@gentlemen1677.com, and we will let you know when the item will be back in stock and ready to ship.
Credit Cards - We accept all major Credit Cards. Please include a phone number in case we need to speak with you about your order. Your credit card will be authorized once the order is placed, then charged when the order is shipped. If you prefer not to use your credit card online, please call customer service at 1-214-747-7673 to place your order.
Sales Tax - 8.25% sales tax will be added to any order with a shipping address in Texas.
Department/Inquiry Contact Email
Customer Service info@gentlemen1677.com
Sales, Marketing & PR michelle@gentlemen1677.com
Becoming a Retail Partner | Wholesale Inquiries violet_lane@ladyprimrose.com
Hotel Amenity Program mary_sims@ladyprimrose.com
